This policy governs the terms of sale for approved business-to-business (B2B) accounts and bulk orders.

1. Reseller Requirements and Application

To be eligible for a wholesale account, the retailer must operate a legitimate business, which may include a physical store, an independent e-commerce website, or a presence on established online marketplaces.

• Documentation: Must provide a valid business license or tax ID (if applicable) for account verification.

• Approval: We reserve the right to review and approve all wholesale account applications to ensure alignment with our brand and business objectives.

2. Brand Representation and Sales Channels

• Accurate Representation: Retailers are expected to accurately represent our products and uphold the ToolBrands image in all sales channels. The use of our intellectual property (logos, images, descriptions) must adhere to any written guidelines we provide.

• Sales Channels: We encourage retailers to develop their own sales platforms. You must comply with the terms of service and policies of any marketplace you use.

3. Order, Payment, and Fulfillment

• Payment Terms: All orders must be paid upfront before shipment.

• Order Acceptance: We reserve the right to refuse or cancel orders in cases of suspected fraud, violation of these terms, or other legitimate business reasons.

• Fulfillment Time: Once payment is received, bulk orders take 1 business day to fulfill unless otherwise notified.

• Shipping Costs: Free standard shipping is provided for all wholesale orders purchased on our website to UK addresses.

• Returns: If you have ordered through ToolBrands, please follow our standard return protocol and contact us for specific next steps regarding bulk or B2B returns.

4. Prohibited Practices

The following practices are strictly prohibited and may result in the termination of your wholesale account:

1. Internal Use: Purchasing items for personal use or consumption under a wholesale account is strictly prohibited.

2. Resale Chain Violation: Reselling or distributing ToolBrands products to other wholesalers, distributors, or non-retail B2B accounts. (i.e., your final sale must be to the end-user/consumer).

5. Damaged Items and Support

• Damaged Items: All items are quality-checked before shipment. Please inspect all shipments immediately upon arrival and contact us within 5 days of receiving the order to discuss any potential issues.

• Customer Support: We provide dedicated support for our wholesale partners.

Contact Information