Standard Coverage: All new items purchased from ToolBrands come with a 1-year (12 months) warranty from the date of purchase.

Warranty Terms

• Coverage: The warranty covers defects in materials and workmanship that affect the functionality, structural integrity, or primary aesthetic purpose of the product.

• Warranty Start: Coverage begins on the date of delivery as confirmed by our shipping partners.

• Proof of Purchase: Proof of purchase is required for all warranty claims.

Covered Defects (Functionality, Structure, and Aesthetics)

The warranty covers manufacturing flaws that compromise product integrity, including:

• Tools/Equipment: Motor or electronic component failures, structural welding failures.

• Home Décor/Planters: Manufacturing flaws that compromise structural integrity (e.g., unexpected cracking), or aesthetic damage present at the time of delivery (e.g., significant discoloration not related to natural material variation).

• General: Broken or damaged components present at the time of delivery (and reported promptly).

What is Not Covered

The following are not covered under warranty:

• Normal Wear and Tear: Expected aging, dulling of blades, or minor fading from normal use or display.

• Customer Handling: Damage caused by improper use, handling, neglect, lack of maintenance, or failure to follow manual instructions.

• Aesthetic & Environmental Damage:

  • External Damage: Damage from accidents, drops, impacts, improper storage, or display conditions (e.g., prolonged direct sunlight, extreme temperature/humidity).

  • Natural Variation: Expected variations in color, texture, or finish of natural materials (wood, stone, terracotta) that do not affect functionality.

• Plants/Living Items: We do not offer a warranty on the continued life or health of plants after delivery, as their survival depends on customer care and environmental factors. We only cover damage that occurred during transit.

• Modifications: Alterations or repairs attempted by the customer or an unauthorized third party.

• Cosmetic Issues: Minor imperfections (scratches, small bubbles, etc.) that do not affect the product’s intended use or structural integrity.

Replacement Process and Timelines

If a product is determined to be defective under warranty:

1. Initial Replacement Attempt: We will first attempt to replace your item with an identical product within 14 business days of warranty claim approval.

2. Alternative Resolution (If Replacement is Unavailable): If an identical replacement is unavailable, we will offer you one of the following options within 3 business days:

   • A similar product of equal or greater value (with your approval).

   • A complete refund to your original payment method.

   • Repair service when applicable.

3. Repair Commitment: For approved repairs, we commit to completing the process within 30 calendar days. If repairs cannot be completed within this timeframe, we will provide you with a replacement or a full refund.

Contact Us for Warranty Claims