Have a question? Give us a Call at +44 7449 779708

Have a question? Give us a Call at +44 7449 779708

Give us a Call at 07 537 105660

Account

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Account

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FAQs

Ordering and Shopping

How do I place an order?
You can place orders in several ways:

No, you can checkout as a guest. However, creating an account allows you to:

  • Track your orders and purchase history
  • Save shipping addresses and payment methods
  • Receive exclusive offers and promotions
  • Access faster checkout for future purchases
Before processing: Contact us immediately at 07449779708 or contact@toolbrands.co.uk. After processing: Orders cannot be modified, but our return policy allows exchanges within 30 days.
  • We’ll notify you immediately if an ordered item is unavailable
  • You can choose to wait for restock (we’ll provide estimated dates)
  • We can suggest comparable alternatives
  • Full refunds available if no suitable alternatives exist

Shipping and Delivery

How much does shipping cost?

Free shipping available on All orders on site

Orders ship within 1–2 business days via Royal Mail or DPD. Delivery within the UK typically takes 2–5 business days.

Once your order is confirmed, our team prepares your tools and equipment for shipment. This process usually takes 1–2 business days. We fulfill orders Monday through Saturday.

After your order has been packaged and handed off to our carrier, delivery generally takes 2–3 business days for standard shipping. Shipments leave our facility Monday through Saturday.

We ship across the entire United Kingdom.
  • Tracking information is emailed automatically when your order ships
  • Use the Order Status page on our website
  • Track directly through Royal Mail or DPD websites
  • Call us for updates: 07449 779708
  • Damaged packages: Report immediately upon delivery with photos
  • Missing packages: Contact us within 48 hours of expected delivery
  • Wrong items: Contact us within 5 days of delivery
  • We’ll resolve the issue quickly with replacement or refund

Returns and Exchanges

What is your return policy?
  • 30-day return window from delivery date
  • Items must be unused and in original packaging
  • Return authorization required (contact us first)
  • Customer pays return shipping unless item is defective
  • Custom or special-order tools
  • Used consumable items (batteries, oils, filters)
  • Items damaged by misuse or normal wear
  • Electrical items that have been installed
  • Items without original packaging
  1. Contact us at contact@toolbrands.co.uk or 07449 779708
  2. Provide your order number and reason for return
  3. Receive Return Authorization (RA) number
  4. Pack the item securely with the RA number included
  5. Ship the package to our returns address

Processing time: 5-10 business days after we receive your return

Refund method: Original payment method

Credit cards: May take 1-2 additional billing cycles to appear

Products and Tools

What types of tools do you sell?

We specialize in:

  • Indoor tools: Power tools, hand tools, electrical supplies, plumbing tools
  • Outdoor equipment: Lawn mowers, trimmers, chain saws, garden tools
  • Professional tools: Commercial-grade equipment for contractors
  • Safety equipment: Protective gear and workplace safety tools

Yes! We carry:

  • Professional/commercial grade for contractors and heavy use
  • Consumer grade for homeowners and DIY projects
  • Industrial equipment for specialized applications

We’ll help you choose the right grade for your needs

Absolutely! Our experts can help with:
  • Product recommendations based on your specific needs
  • Technical specifications and compatibility questions
  • Usage guidance and safety information
  • Project planning and tool requirements
  • Call 07449 779708 or email contact@toolbrands.co.uk

Yes, we stock:

  • Replacement parts for major tool brands
  • Accessories and attachments
  • Consumables like blades, bits, and filters
  • Safety equipment and protective gear
  • Special order available for items not in stock

Pricing and Payment

What payment methods do you accept?
  • Credit cards: Visa, Mastercard, American Express, Discover
  • Digital payments: PayPal, Apple Pay, Google Pay
  • Business payments: ACH, wire transfers, approved purchase orders
  • Financing options available for qualifying purchases
  • UK customers: All prices include VAT where applicable
  • International customers: May be subject to import duties and taxes upon delivery
  • VAT-registered businesses: Can provide a valid VAT number for invoicing purposes

Contact us with competitive pricing information. We’ll review and may match prices from authorized dealers on identical products.

Contact and Support

How can I contact ToolBrands?

For faster service, have ready:

  • Order number (for order-related questions)
  • Product model numbers (for technical questions)
  • Account information (for wholesale customers)

Specific questions or issues you’re experiencing

  • Standard support: Within 24 hours during business days
  • Urgent issues: Call 07449 779708 for immediate assistance
  • Wholesale inquiries: Within 24–48 hours
  • Warranty claims: Within 24 hours

Can’t find the answer you’re looking for? We’re here to help!

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